Well Timed Encouragement–the Leader’s Role

My assistant knocked on my door and named the person on the phone who’d like to speak with me. I was awaiting a conference call and couldn’t take the call. But as I thought about why this person was calling, negative thoughts entered my mind.
The person calling is a wonderful person who serves on a team leaders of our church who help govern our church. I’d been in a meeting with this person the night before. My mind raced, “what did I say that could’ve made them mad?” “Did I cut them off while they were talking?”
I later returned the call and braced myself to hear what they had to say. What they had to say…